Manager, Business Analysis and Quality Assurance

The Manager of Business Analysis and Quality Assurance serves a key role in facilitating Elevate’s program delivery by ensuring program requirements are captured, and software is developed to meet program needs while overseeing the Business Analysis and Quality Assurance teams. This role collaborates with Elevate management and staff to effectively complete their responsibilities.

The Manager, Business Analysis and Quality Assurance reports to the Director, Technology and Data Services. This position is located in Chicago, Illinois, and is currently Hybrid Remote.

Responsibilities

Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
Gather critical information from meetings with various stakeholders and producing useful reports.
Document and communicate the results of your efforts.
Effectively communicate your insights and plans to cross-functional team members and management.
Perform requirements analysis for reporting needs, processes, and shared services integration.
Develop actionable plans for Program and Shared Service teams based upon those requirements.
Develop Salesforce usage and implementation plan.
Lead a team of Business Analysis and Quality Assurance professionals.
Create integrated procedures across teams and business units to insure consistent and quality.
Develop training materials for the usage of Salesforce.com processes.
Perform user acceptance testing for new systems.
Update, implement and maintain procedures.
Provide leadership, training, coaching, and guidance to junior staff.
Stay up-to-date on the latest process and technology advancements to automate and modernize systems. This includes learning Salesforce.com best practices.
Perform other duties as assigned.

Qualifications and Skills

Bachelor’s degree required
At least five (5+) years experience with Business Analysis and Business Process Design
Understanding of Salesforce.com Sales and Service Clouds.
Excellent communication and writing skills
Ability to give and receive directions and respond to questions in a clear and succinct manner
Ability to utilize independent judgment, make decisions and set priorities with minimal supervision
Commitment to accuracy along with high attention to detail
Ability and understanding to handle confidential matters in a mature and responsible manner
Ability to multi-task activities simultaneously and meet deadlines
Effective interpersonal skills including collaborative thinking and problem solving

Organization Description

We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

Compensation

The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an exempt people manager position with a salary range of $85,000 – $115,000, based on experience.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

ADA Accommodation

Elevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.

To Apply

To apply, please submit your cover letter and resume through our candidate portal at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/. Search for “Manager, Business Analysis and Quality Assurance” to find the position listing.

Please note that Elevate will only contact candidates via an elevatenp.org email address. We will never ask a candidate for payment of any kind as part of the hiring or onboarding process or send payment to any candidate prior to completing the hiring and onboarding process.

No phone calls please.