Multi-family Energy Savings Program, Contractor Manager

The Multi-family Energy Savings Program, Contractor Manager oversees the network of installation contractors that deliver energy efficiency measures to income eligible, public housing and market rate multifamily properties. The contractors are part of a closed network of highly qualified service providers that provide exceptional customer service to multifamily utility energy efficiency programs in Northern Illinois, contributing to program delivery and the success of energy efficiency programs through various trades including lighting, weatherization, mechanical, and health and safety. The Contractor Manager ensures that the contractor network is inclusive, equitable, and represents the communities where programs are delivered.

The Contractor Manager reports directly to the Senior Director, Technical and Construction Services and works closely with Program Management, Engineering, and Construction teams. This position is located in Chicago, Illinois and is currently remote with on-site work performed as needed.

Responsibilities

Manage a network of contractors that install measures in support of utility efficiency programs.
Ensure participation requirements are met by contractors including application materials, legal documentation, utility requirements, and ICC certification.
Coordinate with internal and external teams, including Elevate’s Workforce Development team, as well as external partners supporting the Illinois Home Weatherization Assistance Program (IHWAP) multifamily offering to improve access and opportunity for community-based contracting businesses owned by people of color and women.
Build positive, mutual relationships with contractors (particularly newly vetted or onboarded contractors) to ensure they have the support they need to be successful.
Track and report key data and support program managers with project reporting.
Monitor incentive allocations to contractors on a regular basis using Salesforce CRM to review contractor participation, inclusion and equity, program KPI goals, and trade data.
Develop, maintain, and monitor processes designed to identify and connect contractors with projects based on project goals.
Assess what services or trades are a priority for recruiting and vetting due to gaps or capacity constraints and coordinate with internal and external teams to support.
Organize contractor workshops and program update calls.
Coordinate contractor performance improvement plans as required.
Strategize with various program teams, within the program structure to deploy initiatives for contractors to have a successful experience in the program.
Support program managers in meeting production performance metrics monthly to achieve annual goals.
Learn and stay current on new energy efficiency and renewable industries’ standard operation practices and proven methodologies.
Document activity log in Salesforce CRM to ensure visibility and data accuracy.
Perform other duties as assigned.

Qualifications and Skills

Bachelor’s degree in construction management, engineering, environmental studies, environmental science, sustainability, or building science preferred; or up to five years of related experience
Ability to understand technical utility energy efficiency program requirements and convey technical information to contractors
Strong problem-solving and negotiation skills and a drive for continuous process improvement
In-depth understanding of utility energy efficiency incentive programs in Elevate service territories applicable to customers currently served
Experience working with various contractor trades
Self-starter with exceptional organizational, time management, and project coordination skills
Resilient attitude, capacity to manage a high volume of work/complex situations, and a demonstrated attention to detail
Capacity to mentor, guide, and instruct on a broad range of construction and industry subject matters
Familiarity with Salesforce or a customer relationship management system
Certified Energy Manager (CEM) a plus
Solid verbal and written business communication skills, bilingual preferred
Ability to work under pressure and meet tight deadlines with high degree of accuracy
Ability to pivot quickly from situation to situation
Passion for Elevate’s mission

Organization Description

We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

Compensation

The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an exempt people manager position with a salary range of $70,000 – $80,000, based on experience.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

ADA Accommodation

Elevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.

To Apply

To apply, please submit your cover letter and resume through our candidate portal at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/. Search for “Contractor Mgr (Mult-Family Energy Savings)” to find the position listing.

Please note that Elevate will only contact candidates via an elevatenp.org email address. We will never ask a candidate for payment of any kind as part of the hiring or onboarding process or send payment to any candidate prior to completing the hiring and onboarding process.

No phone calls please.