Project Delivery Lead I (Cook County Residential Retrofits Program)

The Project Delivery Lead I supports the implementation of Elevate’s offerings in designated service areas across the United States. This position is integral in advancing Elevate’s mission of ensuring that everyone has access to clean and affordable heat, power, and water in their homes and communities. The Project Delivery Lead I applies relationship management, customer service, and project management skills while working on utility energy efficiency, water safety, nonprofit, solar, or other programs within Elevate. The Associate, Project Lead I may collaborate across teams in a support role.

The Project Delivery Lead I reports to the Team Lead, Project Delivery. This position is located in Chicago, Illinois and is currently remote, though on-site work is performed as needed.

Responsibilities

• Manage project implementation activities such as customer intake and relationship building, project coordination/oversight, and portfolio management.
• Document daily progress of assigned projects and keep up-to-date activity logs in CRM (Customer Relationship Management) platform to ensure visibility and data accuracy.
• Track key metrics related to data quality and customer experiences.
• Monitor task/project completion status to identify at-risk projects.
• Meet production performance metrics to help the program achieve monthly and yearly goals.
• Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.
• Actively seek out opportunities to learn more about the team, how it functions, and how processes could potentially be improved.
• Operate without direct supervision and bring supervisor suggested strategies to overcome current obstacles.
• Perform other duties as assigned.

Qualifications and Skills

• Associate degree or higher in related discipline, or equivalent experience
• 1+ years of experience in account management, sustainability, nonprofit, or other related work – Preferred
• Excellent written and verbal communication skills, bilingual preferred
• Strong ability to build relationships and work with both internal and external stakeholders
• Ability to pivot quickly from situation to situation and handle multiple priorities simultaneously
• Self-starter with exceptional organizational, time management, and project coordination skills
• Resilient attitude, capacity to manage a high volume of work/complex situations, and a demonstrated attention to detail
• Develop an understanding of program structure and recognizing which SMEs (subject matter experts) are needed to troubleshoot issues
• Fluency in Salesforce or similar customer relationship management systems preferred
• Proactive mindset and ability to exercise sound judgement when escalating items to their manager
• Ability to work independently and employ problem-solving skills when encountering obstacles
• Passion for Elevate’s mission

Organization Description

We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

To Apply

To apply, please submit your cover letter and resume through our candidate portal at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/. Search for “Project Delivery Lead I (Cook County Residential Retrofits Program)” to find the position listing.

Please note that Elevate will only contact candidates via an elevatenp.org email address. We will never ask a candidate for payment of any kind as part of the hiring or onboarding process or send payment to any candidate prior to completing the hiring and onboarding process.

No phone calls please.