Case Study: Leading the Way – Evergreen Park’s Lead Service Line Communication Strategy

Transparent, sustained, and consistent communications are vital to building and maintaining community participation for lead service line replacement.

The south suburban Village of Evergreen Park, Illinois, has approximately 7,000 water service connections, supplying drinking water to nearly 20,000 individuals. Greater than 90% of Evergreen Park’s drinking water service lines are assumed to be made from lead and need to be replaced to meet state and federal requirements.

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For free-to-use communications templates based on this project, visit CookCountyTAP.org.

Elevate wishes to thank the Charles Stewart Mott Foundation and The Joyce Foundation for their ongoing support of projects related to, research into, and collaborations on water affordability.